Effective Date: May 1, 2025
At Wicked Soul, we are dedicated to cultivating a seamless and transparent shopping experience—where clarity guides every step and your trust is our highest priority. Our cancellation policy is crafted to ensure you are well-informed, empowered, and confident in your journey with us. Please take a moment to review the details below, designed to offer both transparency and reassurance when managing your orders.
1. Order Cancellation Window
You may cancel your order for any reason before it is shipped. This grace period allows you full control over your purchase, ensuring that your intentions are honored without ambiguity or unnecessary complications.
Once your order has been dispatched and en route, it cannot be canceled outright. However, we offer options for returns or exchanges in accordance with our comprehensive Return and Refund Policy. Our aim is to create a truly transparent shopping experience, allowing you to easily adjust or rectify your order as needed, even after shipment.
2. How to Cancel an Order
To initiate a cancellation, we encourage you to contact us promptly at the earliest possible moment, giving us the best opportunity to assist you quickly. Reach out via:
Email: info@wickedsoul.in
Phone: +91-9310254327
Please provide your order number along with a brief reason for cancellation. Transparency in communication simplifies the process and helps us serve you better.
For optimal results, contact us within 12 hours of placing your order, maximizing your chance for immediate cancellation and maintaining the integrity of our commitment to a transparent shopping experience.
3. Refunds for Cancelled Orders
If your order is canceled prior to shipment, you will be promptly refunded in full to your original payment method. This process reflects our dedication to a transparent refund policy that prioritizes your satisfaction and trust.
Typically, refunds are processed within 5-7 business days after receiving your cancellation request, ensuring a swift resolution that underscores our commitment to clarity and customer value.
4. Exceptions
Orders already shipped are beyond the scope of cancellation; however, our return and exchange options remain available following delivery, adhering to our transparent return policies designed for your convenience.
Custom items, once in production, may be exempt from cancellation to respect the intricacies of craftsmanship, highlighting our commitment to quality and transparency in service.
5. Contact Information
For any questions or assistance regarding cancellations or refunds, our dedicated team stands ready to support you. Reach us anytime through:
Email: info@wickedsoul.in
Phone: +91-9310254327
Address: 8/103, 2nd Floor, Ramesh Nagar, Delhi, 110015
Website: www.wickedsoul.in
Wicked Soul reserves the right to update this cancellation policy at any time. Any modifications will be clearly posted on this page with the new effective date, reinforcing our commitment to transparency and ensuring you remain fully informed. Our goal is to foster a trustful relationship by providing clear, accessible information about our processes—reflecting our promise of a transparent shopping experience, supported by a straightforward refund policy that protects your rights and ensures peace of mind.
This policy is designed not only to be transparent but also to uphold the integrity of our service, ensuring you understand the cancellation process, the associated timeframes, refund procedures, specific exceptions, and how to reach us for support. At Wicked Soul, we believe that clarity nurtures confidence—making your journey with us as satisfying and hassle-free as the products we craft.